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Riff is the platform for AI agents that understand your operations, act across your systems and work alongside your people.
News
The July Agent Analytics Playbook
A practical playbook for AI agent teams: measure production conversations, catch silent failures, prioritize fixes, and close the loop from user chat to shipped improvement.
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Stop Prompting From Opinions. Prompt From Production Conversations.
The best prompt improvements come from real conversations where users corrected, rephrased, abandoned, or revealed a new intent your agent missed.
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Report
The Agent Analytics Dashboard You Actually Need
Most AI agent dashboards show system health. Product teams also need intent, trust, friction, handoff, recovery, and improvement loop metrics.
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Report
Voice Agent Silence Is Usually Confusion, Not Patience
Voice agents fail when silence, interruptions, and hesitation are treated like clean turn-taking instead of signals of confusion, distrust, or task risk.
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Report
AI Sales Agents Fail Quietly During Qualification
AI sales agents do not only fail by losing leads. They fail by asking shallow questions, missing buying intent, and producing fake qualification confidence.
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Report
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