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Overview
Call Centre Helper - The leading online Contact Centre, Customer Service and CX Magazine. Packed with articles, webinars, useful tools and a focus on making call center and customer service more productive.
News
Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution - Webinar
Date: 16th September 2026 2pm BST Location: Virtual Register Now! Across the UK, complaint handling is under greater scrutiny. From the FCA, Ofgem and Ofcom to the Housing Ombudsman and new data protection requirements under the Data (Use and Access) Act,
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AI vs. Human: What UK Consumers Really Want
MaxContact explores where consumers want AI, where they still prefer human support, and what this means for contact centres. A major UK utility provider announced this week that it's cutting 1,300 jobs, leaning harder into AI and digital service. It won't
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Why People Tell AI About Their Debt - But Not You
Sabio explores how contact centres can use AI and human interaction to better support vulnerable customers. There's an assumption baked into contact centre design that rarely gets examined: when a conversation is sensitive, the instinct is to route it to
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How Contact Centre QA Is Changing
Customers now expect to move seamlessly between voice, email, chat, messaging, and social media. That means contact centre quality assurance can no longer treat each channel in isolation. To deliver a consistent customer experience, QA is evolving beyond
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If Data Sovereignty Isn't on Your Map, Start Thinking About Putting It There
Kerstin Demko at 88 shares how data sovereignty is shaping technology and infrastructure decisions across global markets. We have been talking to a lot of businesses recently, and one phrase keeps coming up: data sovereignty. We surveyed a group of busine
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