Cognigy
cognigy.com
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Overview
Cognigy is a German company founded in 2016 that builds conversational artificial intelligence for enterprise contact centres. Its platform combines dialogue design with large language models so voice and chat agents can handle service requests in dozens of languages and hand off cleanly to humans. Airlines, telecoms and utilities use it at scale, and the company was acquired by contact centre software vendor NICE.
News
NiCE's $955M Cognigy Deal Targets $30B AI Customer Experience Opportunity
NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer experience use cases and automation.
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NiCE acquires customer service AI startup Cognigy for $955M
NiCE acquires customer service AI startup Cognigy for $955M - SiliconANGLE
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Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise
DALLAS & DÜSSELDORF, Germany & LONDON, July 24, 2025--Cognigy, a global leader in AI-powered customer service solutions, today announced a strategic partnership with TeKnowledge, a global tech services provider specializing in artificial intelligence, CX
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Cognigy Achieves Microsoft Solutions Partner Status, Bringing Agentic AI to Azure Contact Centers
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Enterprise Bot vs. Copilot Studio vs. Cognigy vs. Kore.ai
Benchmarking four enterprise chatbots using the BASIC framework. Enterprise Bot is more accurate and better bounded than Cognigy, Copilot and Kore.ai.
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