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Overview
CRN is the top technology news and information source for solution providers, IT channel partners, and value-added resellers (VARs). Get exclusive and breaking news, IT vendor and product reviews, channel partner resources and more.
News
MSP Documentation Is Killing Margins And Holding Back AI: Lexful CEO
For too many MSPs, poor documentation practices are hurting profitability while also preventing the capturing of massive opportunities in AI and agentic, according to Lexful CEO Pinar Ormeci.
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Sophos Exec: The 'Cybersecurity Poverty Line' And AI Security Gap
It will take a combination of funding, expertise, operational capability and strategic influence to keep MSPs and their customers above the 'cybersecurity poverty line,' says Sophos' Scott Barlow.
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MSPs' Real AI Advantage Is Relationships, Not Technology: OpenText Exec
Even with greater AI-powered automation of various aspects of managed IT services that can boost efficiency and response times, the biggest competitive advantage for MSPs in the AI era will continue to be their human relationships with customers and acros
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For MSPs, 'AI Is The Biggest And Greatest Conversation Starter Since The Cloud-Period'
MSPs see big AI opportunity but turning it into revenue is still a work in progress.
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MSPs Need To Cut Out The Tech Speak To Win Over Business Leaders: Cynomi Exec
MSPs need to translate technical issues into the language of business to win over clients and grow their businesses in today's environment, according to Cynomi's Tim Coach.
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