DigitalGenius

Customer Support & Help Desk Software · AI Agents
$21.8Mtotal raised · 3 rounds on record
5open roles
$14.8Mlatest round · Series A · Dec 2017 · 8 yr ago
6backers · Lerer Hippeau, MMC Ventures

Overview

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

Key facts

As of Nov 13, 2026, Alion lists 5 open roles at DigitalGenius. It has raised $21.8M in 3 funding rounds. The latest round is Series A of $14.8M, announced in 2017.

Open roles
5Its careers board, read on Nov 13, 2026
Employees
50+Alion company profile, an estimated range
Total raised
$21.8MSum of 3 equity rounds Alion knows
Latest round
Series A · $14.8M · Dec 18, 2017Press report · venturebeat.com
Technologies in its job postings
13Named in its job postings

How DigitalGenius hires

Truth index
B 75/100
Ghost roles
0%
Stale roles
100%
Reposted roles
0%

DigitalGenius scores B on the Alion truth index (A is best, E worst), measured over 3 open roles re-checked against its own hiring board: 0% look like ghost listings, 100% have gone stale and 0% are the same role posted again. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed

Funding and backers

Total raised
$21.8M
3 rounds on record
Latest round
$14.8M
Series A · Dec 2017 · 8 yr ago
Team
51-200
employees, estimated range
Hiring now
5
open roles
Backers
6
Lerer Hippeau, MMC Ventures
The money's age
Long since its last round
106 months since the last round · hiring slowed
Momentum
0/100
no fresh signals
Last sign of life
1 mo ago
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Dec 18, 2017 Raised a round Series A $14.8M Aug 11, 2016 Launched DigitalGenius Launches its Human+AI Customer Service Application on the Salesforce AppExchange, the World · PRNewswire Apr 14, 2016 Raised a round Venture round $4M · Venturebeat Jun 23, 2015 Raised a round Venture round $3M Jan 2004 Website went live first capture in the Wayback Machine
Tractionpublic signals, read monthly
Web presence
top 2%
of 133.2M domains by links, Common Crawl
Funding rounds
RoundDateAmountInvestorsSource
Series A Dec 2017 $14.8M — venturebeat.com
Venture round Apr 2016 $4M — Venturebeat
Venture round Jun 2015 $3M — techspot.com
Backed byfrom the funds' portfolios and accelerator catalogs
Lerer Hippeau fund MMC Ventures fund Runa Capital fund Salesforce Ventures fund Spider Capital fund SquareOne fund
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Jobs

≈ $41k – $72k per year (Estimated) · Remote (EU, GMT hours) · Full-Time
Python
Apex
Salesforce Flow
AI/ML
Cursor
Claude
LLM
OpenAI
Anthropic
LLM Guardrails
Management
n8n
Zapier
UiPath
Power Automate
Apply
≈ $41k – $106k per year (Estimated) · In office · Full-Time · Bachelor's Degree · London
AI Agents
Apply
≈ $76k – $180k per year (Estimated) · Equity · Remote (EU, United Kingdom, GMT hours) · Full-Time · Bachelor's Degree · London
Python
JavaScript
Node JS
Fine-tuning
Apply
In office · Full-Time · New York
AI Agents
Apply
Equity · Remote (United States, Canada) · Full-Time · Bachelor's Degree
AI Agents
Management
Freshdesk
Marketing
Zendesk
Apply
All 5 jobs at DigitalGenius salaries, cities, levels and how long each has been open

Growth

Hiring Momentum
28/100
Slowing
Open positions
5
0 opened / 0 closed in 30 days
ATS activity
Every ~9 hours
Today
Hiring Dynamics 0%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Customer Success
50% ▼
Solutions
50% ▼

Financials

Total raised
$21.8M
Latest round
Series A
Funding rounds
3
Funding rounds
Round Announced Amount
Series A 2017 $14.8M Details
Venture - Series Unknown 2016 $4M Details
Venture - Series Unknown 2015 $3M Details

Tech stack

Technologies named in job postings at DigitalGenius over the last 12 months, by layer, with the share of postings for each.
Technologies in use
13
Postings analysed
4
Stack modernity
90/100AI adopter
Languages
Python
Node JS
Apex
JavaScript
Cloud & platforms
Anthropic
OpenAI
AI & ML
Claude
LLM
Sign in to see how your skills match this stack Sign In
Full DigitalGenius tech stack 13 technologies · by team · pay by technology · changes · similar stacks

Connections

List
Graph
Found in company registers, site code, DNS and hiring. Each connection shows how sure we are and the evidence, with its source and date.
Shared investors5
SquareOneVia a fund
39 portfolio companies: ZuriQ, 2026 xolo GmbH, Mavie and 36 more
Runa CapitalVia a fund
86 portfolio companies: Twenty, Ubitium, PM2 and 83 more
Spider CapitalVia a fund
86 portfolio companies: Zanbato, Wepay, Work Spot and 83 more
MMC VenturesVia a fund
97 portfolio companies: Prosper, Albatross, Ravical and 94 more
Lerer HippeauVia a fund
133 portfolio companies: June Oven, Journey, Brodie Rec League and 130 more
Show all 5
Report a mistake

News

Offices

Where the company hires and what each office is for
Cities
2
Hiring now
2
Countries
2
Busiest office
London
Loading the map
Headquarters Builds here Office with open vacancies Tap a pin for the office
London United Kingdom
Support & operations
2 open roles 1 posted in 90 days 50% remote 50-200 est. staff
hires for Customer Success, Solutions
seen since Jun 2026 job postings
New York United States
Sales office
1 open roles 10-50 est. staff
hires for Sales
seen since May 2026 job postings

How to cite this page

Alion, "DigitalGenius: key facts", as of Nov 13, 2026. https://alion.io/company/digitalgenius

These figures are published under a free licence. You may reuse them, including commercially, as long as you credit Alion and link back to this page. CC BY-SA 4.0