Encore Vet Group

Eleven procedures. Six hours. One veterinarian who walked in ready to learn and walked out with a whole lot more surgical confidence. That was a real day at Encore's Spay and Neuter Surgical Practicum, and it's one of the best-kept secrets in our company.

By Brenda Tassava Medina, CVPM, CVJ To learn more about our Veterinary Fee Consults, visit The Nest here! Fee schedules have a funny way of becoming invisible. You use them every day. Your team enters charges. Clients pay invoices. Revenue comes in. And o

Every new veterinarian has a rhythm to find. New tools, new patients, a new pace, and a hundred small decisions a day no classroom fully prepares you for. We heard it from new graduates, university partners, and externs, again and again: One of the most i

Last week was Veterinarian's Week (July 19-25), a week we are especially proud of, because we started it! Encore Vet Group created this week to make sure the doctors who lead our medical teams, guide our clients, and show up for our patients every single

By Debbie Hill, CVPM, SPHR, SHRM-SCP Everyone wants convenience…everyone! The stress and uncertainty of recent years have left many people feeling stretched thin, and veterinary teams are experiencing that firsthand in their interactions with clients. But

Behind every nervous pet that finds its calm, every complicated case, and every client who leaves feeling confident - there is a veterinary assistant who made that happen! They are the steady hands and gentle voices working at the heart of patient care ev

We are so excited to celebrate Reynolda Veterinary Hospital's achievement of Gold-Level Compassion Satisfaction Accreditation! This is a significant step up from their previous Silver status and a true testament to the intentional culture work their team

Written by Carol Hurst, LVT, CVPM, CVJ, CCFP There's a soft truth in veterinary medicine that doesn't always make it into textbooks or treatment plans: relationships are the foundation of everything we do. Strong client service is not just about answering

Every time a client walks through one of our clinic doors, they are greeted by someone who sets the tone for the entire visit. Every phone call answered, every anxious pet owner reassured, every schedule juggled with grace…that is the work of our Client S

By Debbie Hill, CVPM, SPHR, SHRM-SCP, Consultant with Encore Veterinary Consulting There is a great activity at the annual VHMA Management Exchange called Triumphs & Blunders. I find that members generally share their biggest blunders with the group. I lo