Heymarket

This guide is general information, not legal advice. Consult a lawyer for compliance questions specific to your business if needed. Picture this: you send a flash-sale text to your entire customer list, and within minutes a reply asks why you have this nu

Sales reps spend only about two hours a day actually selling, and roughly an hour a day on administrative tasks like data entry, according to HubSpot's 2024 Sales Trends Report. And that administrative work is the first thing to slip on a busy day. A call

Your rep starts the day updating deal stages, re-typing a lead's contact details for the second time, and hunting for the follow-up email they meant to send yesterday. Multiply that across your whole team, and actual selling gets squeezed into whatever ti

When your AI agents aren't connected to a shared knowledge base and customer history, they respond in silos. Your SMS agent might not know what your email agent handled last week, so customers repeat themselves every time they switch channels. That's the

A truck breaks down twenty minutes from a delivery window. That's a logistics problem, but it becomes a dispatch problem fast: someone has to find a replacement driver, reroute the load, and notify the customer, all before the delay compounds. Most teams

Your team's shared inbox has the same 20 questions, asked and answered dozens of times a day. Each one only takes a minute, but together they crowd out customer conversations that need your attention. An FAQ chatbot clears that repeat volume instantly, so

Your customers expect consistent, instant, intelligent service across every channel, even when they bounce between SMS, email, and web chat from one interaction to the next. But your team can't be everywhere at once-no one can. That's exactly where agenti

RCS messaging-short for Rich Communication Services-is a messaging protocol that upgrades traditional SMS with features like read receipts, typing indicators, high-resolution media, and interactive buttons, all delivered through your customer's default me

Your customers don't stick to a single channel. They might text you on Monday, email on Wednesday, and open a webchat on Friday, expecting you to answer each time. If your channels run separately, they'll have to repeat their issue to multiple agents. Omn

Your team spends countless hours responding to repetitive customer questions across an ever-expanding mix of support channels. At the same time, customers expect quick, personalized responses wherever they reach out, making it hard to keep up. Conversatio