Intercom

Fin's customer agent platform joins Salesforce, giving companies faster, more flexible ways to automate customer service and deliver measurable outcomes

Over 25,000 companies use Intercom's next-gen customer service platform, built for an AI-first world, to send over 600 million messages monthly. Here are the details.

A parent excited by his childhood Hollywood movie portrayal of kids using ham-like radios chatting away to glory wanted to provide that experience to his son and his friends.

When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to mitigate issues and learn from them.

Acquisition will bring Fin's customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce's ability to deliver

Tidio, Intercom, and Wexio look identical on paper but suit completely different teams. Side-by-side with real prices and decision framework.

We're changing the name of our company to Fin. Intercom will live on as our customer service software platform, but Fin is our future.

intercom/intercom-php 5.0.2 was compromised and converted into a Composer plugin that exfiltrates credentials at install time, extending the Mini Shai-Hulud campaign to PHP.

Mini Shai-Hulud is a malicious npm worm by TeamPCP. It weaponizes tasks.json files, a technique first seen in North Korean Lazarus Group campaigns.