Kenway Consulting

Most organizational change management programs treat resistance as a communication problem. Send more updates, host another town hall, publish another FAQ, and employee adoption will follow. That assumption skips over what actually determines whether a tr

CHICAGO, Thursday, September 10, 2026 - Kenway Consulting today announced that it has been named one of Chicago's 2026 Best Places to Work, recognized with a #20 out of 100 ranking as one of the city's best employers. The annual rankings, compiled by Crai

Salesforce Marketing Cloud best practices start with documentation and deployment discipline. That discipline is what separates a Marketing Cloud implementation that scales from one that turns into tribal knowledge and workarounds. Defining, documenting,

One in four malicious data breaches now involves AI, and those incidents cost organizations roughly $6 million on average, about $1 million above the global norm, according to IBM's 2026 Cost of a Data Breach Report. The finding that should stop leaders c

In our last post, we explored the foundational layers of a modern supply chain analytics stack: a robust data platform like Databricks or Microsoft Fabric, and a rigorous transformation layer managed by dbt Labs. We established a hard truth: layering arti

In the modern data landscape, organizations across manufacturing, distribution, and beyond are sitting on more data than ever before. ERPs capture every transaction, WMS platforms track every pallet, and AR/AP subledgers record every invoice. The raw mate

The way we interact with technology has changed. Users now expect natural, conversational experiences, and chatbots powered by conversational AI solutions are how forward-thinking organizations are meeting that expectation. This guide gives you a practica

Most product teams are not struggling to find AI tools. They are struggling to decide which problems are worth solving with them. Only 29% of organizations report significant ROI from generative AI despite near-universal adoption, according to industry re

AI is moving into contact centers faster than most operating models can keep up. Gartner expects agentic AI to autonomously resolve 80% of common customer service issues by 2029, cutting operational costs by roughly a third. The pull is obvious, and the p

Industry: Telecommunications Client: Fortune 50 Telecom Provider in the US Kenway's Role: Full-lifecycle routing architecture redesign: program and transition management, business analysis, solution architecture and development, quality assurance, and cha