Lightico

Ofgem Debt Relief Scheme 2026: How UK Energy Suppliers Can Ensure Compliance & Protect Reputation Key takeaways Ofgem's Debt Relief Scheme puts the burden of identifying and contacting eligible customers directly on energy suppliers. There is no customer

Why Utility Companies Are Easy Targets for Identity Fraud, and How to Close the Gap Key takeaways Utility accounts are easier to open fraudulently than bank accounts, because onboarding checks are typically weaker and billing cycles delay detection for 30

A customer falls behind on a loan, a device contract, or a utility bill. They call in, or an agent calls them. In the space of a few minutes, that single conversation might need to cover an income and expenditure assessment, a vulnerability check, and a d

Picture this: a compliance officer at a mid-sized bank pulls the file on a loan that just defaulted after 11 clean months of payments. The income documents were processed and validated. The applicant's ID passed verification. Every system did its job. And

Arrears support is one of the hardest conversations in a regulated contact centre. Customers may be stressed, advisors need to show empathy, and every step must meet strict FCA and Ofcom expectations. VodafoneThree implemented Lightico as part of a broade