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Customer communications carry more growth potential than most leaders give them credit for. Leaders treat it as an operational line item, something to modernize eventually, once there's budget and bandwidth. I'd argue that's backwards. In 30 years of buil

Direct mail response rates in financial services average 3.95% - 37x higher than email. See the data on ROI, print + digital integration, and why banks, mortgage lenders, and insurers are scaling direct mail programs in 2025. The post Why Direct Mail Stil

Customer communication is core to how organizations build trust, drive action, and retain business, and it's getting more expensive to do. USPS rates increase on July 12, 2026, with the First-Class Mail Forever stamp moving from 78 cents to 82 cents and o

Carol Stream, IL - May 12, 2026 - Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage servicing. The post OSG

Carol Stream, IL - May 7, 2026 - OSG, a leading provider of print and digital Customer Communications Management (CCM) solutions, today launched OSG CommunityConnect, a significantly upgraded suite of tools designed specifically for property managers, HOA

Member expectations have evolved - and they continue to rise. Today's credit union members expect interactions that are accurate, timely, and easy to understand, while also feeling personal and relevant across every channel. At the same time, credit union

In mortgage servicing, borrower communications have traditionally been viewed as a cost of doing business. Statements, escrow notices, and regulatory disclosures are required, so they are produced, delivered, and quickly forgotten. But in a market where p

If there's one thing I love talking about, it's the future of customer communications and 2026 is shaping up to be a big year. Not because of a shiny new channel or another technology buzzword, but because companies are finally aligning all the pieces nee

Carol Stream, IL - February 5, 2025 - OSG, a global provider of leading Customer Communications Management (CCM) solutions, is pleased to welcome Bill Cullen to the team as Senior Vice President, Enterprise Sales. With over 30 years of experience in sales

Across financial services, utilities, healthcare, government, and insurance, one reality is consistent. Most customer and member communications are not optional. They are statements, notices, disclosures, and reminders required to operate in a regulated e