Sento

Last time, I wrote about how to use a sento (public bathhouse).And while writing it, I thought, Aren't there just too many types of baths in Japan? Sento, super sento, kenko land, onsen, sauna. As Japanese people, we use them differently without really th

Tokyo had 2,687 sentō in 1968 and 417 at the end of 2025. Visits per bathhouse rose 37% from 2013, though total visits are still below 2019's.

(Information is current as of October 2026)Today, while sweating in the sauna, I was lost in thought.Japanese baths have so many unwritten rules, don't they?, I thought.We somehow know them. But in reality, I don't really have any memories of being proper

TL;DR - The agentic customer layer is the memory and reasoning infrastructure underneath customer-operations AI agents. It does what a stateless agent can't: resolves a customer into one identity across every tool, structures their interactions so an agen

Mixpanel. Salesforce. Zendesk. NPS survey. Support ticket search. CDPs solve the data engineering problem beautifully. They don't solve the data access problem at all. Your CS manager doesn't log into Segment before a renewal call. Your PM doesn't query m

Most companies struggle with customer data scattered across a dozen tools, creating a "time tax" that forces employees to hunt for information instead of helping customers. The solution isn't to replace your software stack, but to add a unified layer that

Many closed-down

Covid accelerated a decline but a new breed of bathhouse is reimagining a Japanese tradition