LTL Integration Manager

LTL Integration Manager

MODE Global | Technology & Operations - Dallas Hybrid Preferred

About MODE Global

MODE Global is a $4B+ multimodal transportation leader providing comprehensive supply chain solutions across North America. With services spanning truckload, LTL, parcel, intermodal, air, and ocean, we help businesses move what matters through technology, innovation, and strong partnerships.

At MODE, we're always looking for people who challenge the status quo, embrace new technology, and find better ways to get things done.

About the Role

Do you enjoy solving complex technology challenges, improving processes, and finding ways to make operations smarter and more efficient?

MODE Global is looking for an LTL Integration Manager to help transform how freight data moves between MODE, our LTL carrier partners, and our customers.

In this role, you'll lead the technology connections and automation initiatives that keep our LTL operations running smoothly. You'll oversee carrier EDI and API integrations, improve connectivity between systems, and identify opportunities to eliminate manual steps throughout the shipping process.

Our goal is to create a seamless, automated experience where shipments can be rated, tendered, tracked, documented, and invoiced accurately with as little manual intervention as possible.

You'll work closely with our LTL operations, technology, pricing, procurement, and carrier partners to strengthen integrations, troubleshoot issues, and drive continuous improvement. You'll also help identify opportunities to leverage emerging technologies, including workflow automation, RPA, and AI, to make our processes more efficient.

We're looking for someone who understands the complexities of LTL transportation, enjoys working through technical challenges, and can turn opportunities for improvement into real results.

What You'll Do

Lead LTL Carrier Integrations

Manage LTL carrier EDI and API integration projects from initial planning and requirements through testing, implementation, and ongoing support.

Oversee carrier connections that support rating, dispatch and pickup requests, shipment tendering, tracking updates, proof of delivery, bills of lading, and freight invoicing.

Partner with carrier IT and EDI teams to develop, maintain, and improve EDI maps and API specifications.

Monitor integration performance and establish KPIs to measure connection reliability, accuracy, and automation.

Serve as a primary technical contact for carrier integration issues, managing escalations, system changes, and credential or certificate renewals.

Identify recurring connection issues and work with carrier partners to implement long-term solutions.

Improve LTL Pricing & Rating Accuracy

Ensure accurate LTL rating across MODE's TMS and customer portals, including base rates, discounts, freight classifications, FAK rules, fuel surcharges, and accessorials.

Compare quoted rates against carrier invoices and investigate discrepancies to identify root causes.

Work through rating issues related to tariffs, freight class, dimensions, density, accessorials, reweighs, and reclassifications.

Partner with Pricing and Procurement to load, test, and validate tariff and contract updates, including density-based pricing and NMFC classification changes.

Support Customer Connectivity & Integration Solutions

Provide technical guidance and LTL expertise during customer integration projects, partnering with Implementation, Sales, Account Management, and Onboarding teams.

Help evaluate customer requirements, understand existing shipping workflows, and recommend integration solutions and best practices.

Identify opportunities to optimize customer workflows and improve the exchange of order, rating, tracking, and invoice information between systems.

Assist with troubleshooting customer-facing integration issues and work with the appropriate teams to identify and resolve root causes.

Provide input on implementation requirements and timelines to help ensure successful customer integrations.

Drive Automation & Continuous Improvement

Lead initiatives that reduce manual work across LTL and Parcel workflows, including quoting, booking, dispatching, tracking, document retrieval, exception handling, and freight audit.

Identify opportunities to improve processes through automation, system enhancements, and better integration capabilities.

Partner with Technology and Development teams to define business requirements, prioritize enhancements, and evaluate completed solutions.

Help shape the future of MODE's customer portals by recommending self-service features and capabilities that support more automated LTL operations.

Establish and monitor shipment touch-rate KPIs, setting measurable goals to reduce manual intervention quarter over quarter.

Evaluate emerging technologies such as RPA, workflow automation, AI-assisted document capture, and integration platforms.

Recommend technology solutions and build-versus-buy opportunities that support efficiency, scalability, and business objectives.

Apply structured problem-solving and root-cause analysis to improve integration accuracy and overall operational performance.

Stay current on LTL industry standards, carrier technology developments, API adoption, and NMFC updates.

What We're Looking For

Bachelor's degree in Supply Chain, Logistics, Information Systems, Computer Science, or a related field. Equivalent relevant experience will also be considered.

5+ years of experience in logistics technology, transportation integrations, or EDI, including at least 3 years focused on LTL.

2+ years of experience leading integration, technology, or process automation projects from initial requirements through implementation.

Hands-on experience with X12 EDI transaction sets, including 204, 210, 214, 990, and 997.

Experience working with REST APIs and JSON.

Strong understanding of LTL pricing, including freight class, NMFC classifications, density, tariffs, discounts, fuel surcharges, and accessorials.

Experience working with at least one Transportation Management System (TMS), along with carrier integrations and onboarding processes.

Ability to manage several concurrent projects and set priorities with competing stakeholders.