HR Lead – India

What you'll do

• Run day-to-day HR for Tech and Ops: onboarding (with IT), exits, attendance and leave
• Manage the Ops workforce: shift rosters, overtime and night-shift policies
• Own hiring across Tech and Ops: headcount planning, agency partners, and batch hiring for Ops
• Prepare monthly payroll inputs and work with Finance, and check and sign off on the work of our payroll and compliance vendor
• Manage benefits (insurance, NPS, the flexible benefits plan) and HR vendors, including background checks and night-shift transport
• Run performance reviews, probation confirmations and annual salary revisions
• Handle employee relations, grievances, POSH and night-shift compliance, and be the person the night-shift team trusts
• Run engagement and retention initiatives, and report monthly HR metrics (headcount, attrition, hiring) to leadership
• Build the HR processes, tools and reporting we need as we grow

What success looks like in your first year

• Performance reviews and salary revisions running smoothly for 200+ people
• Measurably lower attrition in Ops
• A hiring process that fills Tech roles and Ops batches on time without lowering the bar

You'll be a good fit if you

• Have 7-10 years in HR, including time as the first or only HR person at a company of 50-200 employees
• Have personally run payroll inputs, written policies, handled ER and POSH cases, and hired
• Have worked with shift-based or operations-heavy teams (a big plus)
• Know Indian labour law and statutory compliance well
• Are comfortable using AI and automation tools to make HR run faster
• Communicate clearly and are comfortable working with US-based leadership
• Hold a graduate degree. An MBA/PGDM in HR is welcome but not required.