Customer Support Executive

We are looking for a dedicated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping them resolve queries, troubleshoot issues, and ensure a positive customer experience.

Responsibilities

Respond to customer inquiries via email, phone, and chat in a timely and professional mannerProvide product/service-related information to customersTroubleshoot issues and guide customers through solutionsEscalate complex issues to the appropriate internal teamsMaintain detailed records of customer interactions using CRM toolsFollow up with customers to ensure satisfaction and resolutionCollaborate with other departments to improve customer experienceStay updated on product features, company policies, and customer support processes

Qualifications

Strong verbal and written communication skillsPatience, empathy, and a customer-first attitudeProblem-solving skills and the ability to think on your feetBasic computer knowledge and ability to learn new tools quicklyAbility to handle multiple conversations simultaneouslyPrior experience in customer support is a plus