HR Consultant

Job Description

ABOUT THE COMPANY

1Life is the holding company of some of South Africa’s leading financial service

providers. Our portfolio includes short-term insurers, a long-term insurer, health

insurance as well as an insurance and personal finance comparison platform.

We’re pioneers with a hunger for best, bringing customer-focused innovation and

service excellence to the financial services industry. We’re an undivided team of

diverse thinkers and doers who believe in leading through technology and

pushing past their limits.

JOB PURPOSE

To partner operationally and contribute to the accomplishment of the companies

objectives, through providing line managers and employees with HR guidance,

whilst maintaining accountability of effective delivery of HR services.

RESPONSIBILITIES

HR Frameworks and Tools

In collaboration with centres of excellence, draft HR frameworks and tools within

an area of expertise, ensuring compliance with specified design principles,

internal policies, and external legal requirements.

Promote HR programs to create an efficient and conflict free workplace.

Stakeholder Engagement

Understand business operational models, business structures, process and

procedures in order to give sound business advice to all stakeholders.

Provide feedback to Centres of Expertise about HR solution effectiveness.

Collaborate with Centres of Expertise to create innovative solutions.

Focus on consultative support and HR solution delivery.

HR Data Analytics and Insights

Gather, analyse and interpret HR data; identify key trends and contribute to the

creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance. Present accurate data reports in monthly forums.

Policy Development & Implementation

Work within established procedures to achieve specified goals.

Advising management on the administration of human resources policies and

procedures and the risk thereof.

Regulatory & Compliance Management

Understand, interpret and apply HR policies and procedures as well as all

relevant Labour Relations Acts in order to ensure organisational statutory

compliance.

Conducting audits of HR activities to ensure compliance.

Provide guidance to business on employee relations processes, in collaboration

with the relevant specialists.

Investigate all kinds of incidents and reports, and provide expert advice.

Information and Business Advice

Resolving complex queries from various business units by providing the relevant

guidance and advice on policies and/or procedures, referring the most complex

issues to the centres of excellence.

Organisational Capability Building

Conduct training sessions with relevant stakeholders in the business in terms of

the identified specific business needs.

Personal Capability Building

Develop own capabilities by participating in assessment and development

planning activities as well as formal and informal training and coaching; gain or

maintain external professional accreditation where relevant to improve

performance and fulfill personal potential.

Keep abreast with new trends and advancements in the human resources field

and understand external regulation, and industry best practices through ongoing

education.

HR Data Management

Accurately collate and maintain HR Data.

BEHAVIORAL COMPETENCIES

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear

understanding of the unique needs of different audiences. For example, listens

attentively and takes an interest. Keeps others well informed; conveys

information clearly, concisely, and professionally when speaking or writing.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm. For example, takes timely action on important or

difficult issues. Identifies and pursues new opportunities that benefit the

organisation.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts

responsibility for own work, both successes and failures. Handles fair share and

does not make excuses for problems. Usually meets commitments to others.

Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. For example,

ensures that own efforts meet the needs and requirements of internal and

external stakeholders. Works to identify all relevant issues and satisfy the

interests of multiple stakeholders during the decision-making process.

Business Insight

Applies knowledge of business and the marketplace to advance the

organisation's goals. For example, clearly understands how own activities relate

to critical business drivers. Monitors business news and market changes for

impact on the business or on own expertise area; uses this to shape decisions.

Plans and Aligns

Plans and prioritises work to meet commitments aligned with organisational

goals. For example, outlines clear plans that put actions in a logical sequence;

conveys some time frames. Aligns own work with relevant workgroups. Takes

some steps to reduce bottlenecks and speed up the work.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For

example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example,

seeks out a variety of opinions and options; maintains an open mind; takes steps

to ensure conflict remains constructive; avoids polarised or unilateral decisions;

seeks agreement on critical issues.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example,

takes time to build rapport in meetings; speaks about common interests and

priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains

productive relationships with a wide variety of people and from a range of

backgrounds.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information

to effectively solve problems. For example, quickly determines the most critical

data and focuses analysis there; recognises even subtle symptoms that indicate

problems; probes deeply for root causes; uses systematic problem-solving

methods. well.

SKILLS

Employee Relations

Use comprehensive knowledge and skill and guide and train others to make sure

that the organisation manages its employee relations within a clear framework

that embodies corporate values and policies, while also complying with all legal

requirements.

Policy and procedures

Use comprehensive knowledge and skills and guide and train others to develop,

monitor, interpret and understand policies and procedures, while making sure

they match organisational strategies and objectives.

Planning and Organising

Provide technical guidance when required to plan, organise, prioritise and

oversee activities to efficiently meet business objectives.

Action Planning

Provide technical guidance when required to develop appropriate plans or

perform necessary actions based on recommendations and requirements.

Project Management

Provide technical guidance when required to manage projects and/or programs

within desired cost, time and quality parameters.

Verbal and Written Communication

Use clear and effective verbal and written communication skills and provide

technical guidance when required to express ideas, requesting actions and

formulating plans or policies.

Human resources systems and tools

Apply concepts of knowledge / skill without requiring supervision; also able to

provide technical guidance when required.

Data Collection and analysis

Provide technical guidance when required to analyse data trends for use in

reports to help guide decision making.

Computer skills

Support business processes by understanding and effectively using standard

office equipment and standard software packages, while providing technical

guidance as needed.

Assessment

Provide technical guidance when required to analyse data from multiple sources

to draw appropriate conclusions and make suitable recommendations.

Business Requirements Analysis

Provide technical guidance when required to analyse the business requirements

that HR solutions must meet.

Presentation skills

Communicate with other people without and provide technical guidance when

required to speak in a clear, concise and compelling manner.

Attention to detail

Apply concepts of knowledge / skill and also able to provide technical guidance

when required.

Compliance

Provide technical guidance when required to achieve full compliance with

applicable rules and regulations in management and/or operations.

Data Management

Provide technical guidance when required to acquire, organise, protect and

process data to fulfill business objectives.

Learning and Talent Development

Motivate all employees to learn, grow and develop so that they can obtain the

knowledge and experience they need to help the organisation reach its goals.

Commercial Acumen

Apply understanding of the business environment and objectives to develop

solutions.

Job Requirements

EDUCATION

General Education

Grade 12/ SAQA Accredited Equivalent (Essential)

HR related qualification or studying towards it (Essential)

Degree in HR (Advantageous)

EXPERIENCE

General Experience

3 or more years experienced practitioner able to work unsupervised (Essential)

Knowledge and experience in HR processes / LRA (Essential)

HR Administration knowledge (Essential)

Call Centre Environment experience will be advantageous.

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.