Operations Director

We are 360 Fire & Flood, a leading national disaster restoration company committed to providing comprehensive and efficient solutions to commercial and industrial clients affected by fire, water, and other disasters. With over 200 years of combined experience in the industry, our team of highly skilled experts is dedicated to restoring your property with care and precision.

As a trusted partner to many large national corporations, we understand the importance of a timely and effective response. Our round-the-clock availability ensures that we are always prepared to mitigate the impact of any disaster and restore your property to its pre-loss condition.

Our expertise lies in working closely with our clients and insurance companies to secure the best quality restoration services possible. This collaboration enables us to streamline the restoration process and minimize risk, reducing the burden on our clients. At 360 Fire & Flood, we strive to make the recovery process as smooth and seamless as possible, allowing you to focus on what matters most.

Overview

The Operations Director is responsible for overseeing the organization's daily operations, ensuring operational excellence, and driving continuous improvement across all business functions. This leadership role develops and implements operational strategies that enhance efficiency, optimize resources, improve customer satisfaction, and support sustainable business growth. Success in this position requires strong leadership, strategic thinking, financial acumen, and a proven ability to build high-performing teams while delivering operational results.

Key Responsibilities and Duties

• Develop and execute operational strategies that align with the organization's mission, strategic objectives, and growth plans.

• Provide leadership and oversight for daily operations, ensuring efficiency, productivity, quality, and customer satisfaction.

• Lead, coach, and develop department managers and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

• Establish operational goals, key performance indicators (KPIs), and performance metrics to monitor business performance and drive results.

• Collaborate with executive leadership to develop annual business plans, budgets, forecasts, and long-term operational strategies.

• Oversee operational budgeting, cost control, and financial performance to ensure profitability and responsible resource management.

• Oversee workforce planning, staffing, succession planning, and employee development initiatives within the operations team.

• Perform other duties as assigned.

Qualifications

• Education

• • Bachelor’s degree in business administration, operations management, or construction management, or a related field; experience can be used in lieu of education.

• Experience

• • 7+ years of experience operational leadership experience, including at least 5 years in a senior management or director-level role.

• • Demonstrated success leading multi-functional teams and managing complex operational environments.

• • Proven experience implementing process improvements that increase efficiency, reduce costs, and improve service delivery.

• Skills

• • Strong analytical and problem-solving abilities with attention to detail.

• • Exceptional communication, negotiation, and interpersonal skills.

• • Strong organizational and time management abilities.

• • Strong understanding of project management principles, operational risk management, and organizational change.

• • Ability to manage multiple priorities while maintaining a strategic focus in a fast-paced environment.

• • Valid driver's license and willingness to travel to project sites as required.

Benefits:

• 401(k)

• 401(k) matching

• Health insurance
• Dental insurance
• Vision insurance

• Paid time off

360 Fire & Flood is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sexual orientation, marital status, veteran status, or disability status, or any other status protected by the laws or regulations in the locations where we operate.