IT Support Specialist

3form is an Armstrong World Industries (AWI) company.

The IT Support Specialist position is an AWI position.

This position is based in Salt Lake City, UT, and the role reports up through AWI.

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

The Manufacturing Solutions Specialist is an entry-to-mid-level individual contributor responsible for providing foundational technical support and assisting with the maintenance of software, infrastructure and application components within the manufacturing environment. As the junior-most role in the technical track, the Specialist focuses on executing defined tasks, diagnosing routine technical issues, and supporting the implementation of solutions under the guidance of Analysts and Architects. The role is primarily centered on day-to-day operational support and providing on-site or remote troubleshooting to ensure business continuity for manufacturing systems and users.

What’s in it for you

• Gain hands-on experience with real-world manufacturing applications
• Exposure to software, data, and infrastructure in manufacturing
• Opportunity to grow into an Analyst-level role
• Make a direct impact on daily operations and system reliability

What You’ll Do

• AI & Data Support: Leverages approved AI tools (such as Copilots or LLMs) to assist in troubleshooting and documentation, while supporting the integrity of manufacturing data sets used in predictive models and automated reporting.
• Application Support: Assists in the basic configuration, testing, and maintenance of business-specific custom and standard applications.
• Requirements Gathering: Participates in meetings with business users to document current processes and help identify technical requirements for system improvements.
• Change Management: Supports the promotion of code and configuration changes by drafting basic functional specifications and performing initial validation testing.
• Project Assistance: Acts as a technical resource on small systems or business projects, completing assigned tasks within established timelines.
• Documentation: Maintains accurate and up-to-date documentation for existing processes, system topologies, and end-user training materials.
• Operational Maintenance: Monitors system performance and performs routine administrative tasks to ensure optimal daily operations.
• Incident Response: Serves as a point of contact for user incidents, providing timely resolution for common software and infrastructure problems or escalating complex issues to an Analyst.
• Standardization: Follows established best-practice standards and policies to ensure global consistency across manufacturing sites.
• Vendor Coordination: Assists in gathering data or technical details required for vendor interactions and support tickets.
• Continuous Learning: Researches emerging technologies and manufacturing trends to build the foundational knowledge necessary for advancement to the Analyst level.

What will make you successful

• AI Literacy: Foundational understanding of Generative AI principles and a proactive interest in applying AI-driven tools to improve daily technical workflows and data accuracy.
• Technical Familiarity: Basic understanding or exposure to .NET, SQL Server, C#, HTML, or JavaScript. Familiarity with reporting (Power BI), scripting (PowerShell) and version control (TFS/Git) is a plus.
• Manufacturing Context: Interest in or basic knowledge of technologies commonly utilized in a manufacturing or industrial environment.
• Communication: Clear verbal and written communication skills, with the ability to explain technical steps to non-technical plant personnel.
• Problem Solving: Strong analytical mindset with a focus on accuracy and attention to detail when troubleshooting routine issues.
• Infor Visual experience preferred but not required.
• Adaptability: Ability to manage multiple support tickets or tasks concurrently in a fast-paced environment.
• Collaboration: A team-oriented mindset with a willingness to learn from senior technical staff (Analysts and Architects).
• Customer Service: A strong service orientation and the ability to build positive relationships with shop-floor users and office staff.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field-or an equivalent combination of education and experience-with a preferred foundational understanding of AI/ML principles or related certifications
• High School Diploma/GED required.
• Exposure to AI/ML coursework or foundational certifications (e.g., Microsoft Azure AI Fundamentals) is preferred.
• Working knowledge and experience with Microsoft Office products.
• Working knowledge of application architecture in a manufacturing environment is preferred.

What will make you stand out

• Progress toward or interest in obtaining certifications in process disciplines (ITIL) or technical disciplines (Microsoft, SQL) is preferred.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuingsustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!