OEM Program Manager Lead

3form is seeking a full-time OEM Program Manager Lead. This role interacts primarily with OEM Sales Support and Customer Service and reports to our OEM Customer Service Manager.

Play a crucial role in our evolving business strategy by providing excellent customer service, building and maintaining relationships with current customers, helping onboard new customer programs, while managing client feedback. The OEM Program Manager Lead plays a crucial role in developing new programs within Tier 1 OEM’s and takes the lead in training new team members. This person has excellent customer service skills and years of experience in account management.

Work in an inside sales capacity with quoting, follow-up, and managing order progress to close sales.

Develop Professional relationships with customers, demonstrating the skills and the ability to speak with, email, and help customers with their needs.

Daily order entry and order processing of assigned Tier 1 accounts. Entering orders with accuracy using My3form and ICE software platforms, also reviewing other team members' orders to ensure accuracy as needed. Order entry may include reviewing customer drawings, checking against existing parts and creating new parts in our ERP system. Customer drawings may be in PDF, PNG, or DXF file formats. Order entry requires you to confirm specifications correlate with purchase order and machine capabilities. Level III Order Entry and Account Management requires the ability to interpret CNC, DXY, or digital print drawings/files, create master parts within the 3form software platforms, and peer review all orders for OEM customers. The ability to support top OEM customers with superior customer service and follow-up skills is required.

Responsible for working in a cooperative, safe, and productive manner with managers and employees.

Committed to quality assurance.

Have the ability to cope with increased pressure, changes to planned work schedules, and greater challenges due to fluctuating organizational demands.

Assist other employees in a customer service role as needed.

Keep management informed of area activities and of any significant problems.

Attend and participate in meetings as required.

Assume responsibility for related duties as required or assigned.

Complete special projects and miscellaneous assignments as required.

Job is based in Salt Lake City, Utah, at 3form Headquarters.

Required Skills:

Must be detail-oriented with strong analytical skills

Strong computer skills and the ability to learn technical order entry processes

Must be dependable and reliable

Must have strong written and verbal communication skills to best support customer needs.

Possess a positive, team-player attitude

Must be able to work independently and efficiently under deadlines

Training for the position will require travel to 3form Glass Factory in Kernersville, North Carolina.

Computer Skills:

Microsoft Outlook and Office Suite

Visual (preferred)

Access (preferred)

Education:

High School Diploma or GED required

Bachelor's or MBA degree preferred

Knowledge, Skills and Abilities:

AutoCAD experience/skills helpful but not required.

Knowledge of standard terminology, techniques, and practices of furniture manufacturing helpful but not required.

Knowledge of basic mathematics skills.

Problem solving skills.

Able to read, speak and write fluent English, with excellent communication skills.

Well organized, attentive to detail and very accurate.

Cooperative and willing to assist others.

Able to work alone or with groups of people.

Willing to travel to visit customers, attend shows, or other events is preferred, but not required.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Required physical strength:

This is a physical job that entails walking and/or standing. Must be able to lift up to 50 lbs. as necessary. Amount of time - up to 1/4.

Special Vision Requirements:

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color vision (ability to identify and distinguish colors).

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

To learn more about 3form, visit 3-form.com.