Senior Cloud Operations Engineer
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 27, 2026.
### **Key Responsibilities**
* Manage, monitor, and support production and non-production cloud infrastructure across GCP, Azure, AWS, and/or OCI environments.
* Take ownership of L2/L2+ incidents, troubleshoot complex infrastructure issues, and ensure timely resolution as per SLA.
* Perform VM/server provisioning, scaling, patching, backup, restore, and lifecycle management across Linux and Windows environments.
* Troubleshoot cloud infrastructure components including VPC/VNet, subnets, routing, firewall/security rules, load balancers, VPN, DNS, NAT, private connectivity, and network security.
*Manage and troubleshoot GCP and Azure networking, including VPC/VNet, subnets, routes, firewall rules/NSGs, VPN, NAT, DNS, load balancing, and private endpoints.
*Monitor infrastructure performance, availability, capacity, and resource utilization using tools such as GCP Cloud Monitoring, Azure Monitor, New Relic, Grafana, Zabbix, ManageEngine, or similar platforms.
* Configure and fine-tune monitoring alerts, dashboards, thresholds, and health checks to proactively identify potential issues.
* Perform detailed incident analysis, troubleshooting, RCA, and problem management for recurring and critical infrastructure issues.
* Lead technical troubleshooting for P1/P2 incidents and coordinate with application, database, network, security, and vendor teams for resolution.
* Perform cloud resource optimization and cost analysis, including identifying underutilized resources and recommending right-sizing opportunities.
* Support backup, disaster recovery, high availability, and business continuity activities, including DR drills and recovery validation.
* Implement and maintain Infrastructure as Code (IaC) using Terraform, CloudFormation, ARM/Bicep, or equivalent tools.
* Develop and maintain automation scripts using PowerShell, Bash, or Python to reduce manual operational activities.
* Participate in cloud migration, infrastructure upgrades, patching, and technology refresh activities.
* Support security and compliance requirements, including IAM/RBAC, least-privilege access, encryption, security groups, vulnerability remediation, and audit requirements.
* Review infrastructure changes and provide technical inputs for Change Requests (CRs), implementation plans, rollback plans, and risk assessments.
* Identify opportunities for automation, operational improvement, and standardization across cloud environments.
* Maintain and continuously improve SOPs, operational runbooks, architecture diagrams, troubleshooting guides, and knowledge documents.
* Mentor and provide technical guidance to L1/L2 engineers and support knowledge-sharing activities within the team.
* Participate in on-call / shift support and provide operational support during planned activities and critical incidents.
### **Required Skills**
* 4-5 years of hands-on experience in Cloud Infrastructure / Cloud Operations / Infrastructure Engineering.
*Strong hands-on experience in GCP and Azure, with the ability to independently manage and troubleshoot cloud infrastructure.
*Good working knowledge of cloud compute, storage, networking, IAM/RBAC, monitoring, backup, security, and high availability concepts.
*Strong hands-on experience with GCP services, including:
Compute Engine, VPC, Subnets, Firewall Rules, Cloud Load Balancing, Cloud NAT, Cloud VPN, Cloud DNS, Cloud Storage, IAM, Cloud Monitoring and Logging
Strong hands-on experience with Azure services, including:
Virtual Machines, VNet and Subnets, NSG, Azure Load Balancer, Application Gateway, Azure Storage, Azure Monitor, Azure Backup, Azure VPN, Azure DNS, IAM/RBAC
*Strong understanding of cloud networking concepts, including VPC/VNet, subnets, routing, DNS, VPN, NAT, firewalls/security rules, load balancers, and private connectivity.
*Strong troubleshooting experience across Linux and Windows environments.
* Hands-on experience with monitoring and observability tools such as GCP Cloud Monitoring, Azure Monitor, New Relic, Grafana, Zabbix, ManageEngine, CloudWatch or similar.
Strong experience in incident management, problem management, RCA, and SLA-based operations.
* Good knowledge of backup and disaster recovery concepts, including RPO/RTO and recovery testing.
* Working knowledge of Terraform / CloudFormation / ARM / Bicep or other Infrastructure as Code technologies.
* Scripting/automation experience using PowerShell, Bash, or Python.
* Experience in cloud resource optimization and cost management.
* Good understanding of IAM/RBAC, security best practices, encryption, secrets management, and vulnerability remediation.
* Strong analytical and troubleshooting skills with the ability to independently handle complex technical issues.
* Good communication skills and ability to coordinate with application, database, network, security, and vendor teams.
### **Good to Have**
* Exposure to multiple cloud platforms such as AWS, Azure, GCP, and OCI.
* Experience with Kubernetes / AKS / EKS / OKE / GKE and containerized workloads.
* Knowledge of Docker and container orchestration.
* Exposure to CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, Azure DevOps, or similar.
* Experience with Helm and Kubernetes troubleshooting.
* Knowledge of centralized logging and observability using tools such as ELK/OpenSearch, Splunk, New Relic, Grafana, or similar.
* Exposure to AIOps / AI-based monitoring and observability platforms.
* Understanding of AI/ML concepts and their application in IT operations and automation.
* Experience in cloud migration and modernization projects.
* Experience in preparing capacity planning, resource sizing, performance analysis, and cloud cost optimization.
* Relevant Azure / GCP / AWS /OCI Associate or Professional-level certifications.
### **L2 / L2+ Expectations**
The candidate should be capable of:
* Independently troubleshooting and resolving complex L2/L2+ infrastructure issues.
* Performing end-to-end technical analysis rather than only following standard troubleshooting procedures.
* Taking ownership of incidents from initial investigation through resolution and RCA.
* Identifying recurring issues and implementing permanent fixes or automation.
* Providing technical guidance to L1/L2 team members.
* Participating in P1/P2 incident bridges and coordinating multiple technical teams.
* Reviewing proposed infrastructure changes and identifying technical risks, dependencies, and rollback requirements.
* Contributing to cloud optimization, automation, security, availability, and operational maturity initiatives.