Intercompany Outbound Analyst (Thai)

Job Description:

Major Duties and Responsibilities:

• Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.
• Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.
• Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.
• Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.
• Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.
• Identify opportunities and implement solution to improve customer satisfaction and/or processes.
• Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M’s values and ethical standards.
• Provide back-up support to other Intercompany team members as required.
• Support Intercompany, Plant & Country ERP deployments as required.
• Review and maintain documentations, SOPs and job aids as required.
• Good time management in daily operations
• Basic understanding of ICO model

Qualifications:

• Bachelor level university college degree or higher.
• Team Player.
• Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.)
• +2 years of experience in Customer Service
• SAP Experience
• Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.
• Self-motivated, fast learner, willing-to-learn and works with minimal supervision.
• Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.
• Work well with teams - esp. virtual and cross-functional.
• Can communicate at all levels of the organization.
• Resourceful, can work well with ambiguity.
• Must be able to multi-task and urgency prioritize
• Must be fluent in Thai language (Oral and Written)

Additional qualifications that could help you succeed even further in this role include:

• Experience in international transacting
• Experience in global transportation
• Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)
• Experience working on cross-functional and international teams
• Lean Six Sigma Certification
• Project Management Certification
• Lotus Notes Experience

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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