Business Development Officer

Role Description

The position holder will take full ownership of branch operations, providing strategic, operational, and commercial leadership.

Key Responsibilities:

• Drive business growth by identifying new opportunities, increasing product/service uptake, and delivering revenue targets.
• Lead branch operations to to ensure efficient service delivery, productivity, and achievement of branch objectives.
• Develop and maintain strategic partnerships to expand market reach and strengthen business networks.
• Deliver exceptional customer experience by ensuring consistent service standards and proactive client engagement.
• Strengthen community presence in Garissa through local partnerships, outreach activities, and referral networks to grow membership and sales
• Lead, coach, and motivate the branch team to improve performance, accountability, and collaboration.
• Ensure operational excellence and compliance with internal policies, controls, and regulatory requirements.
• Prepare and track sales/activity plans and performance reports, using insights to improve results.

Minimum Requirements:

• Bachelor’s degree in Business Management or a related field.
• Minimum of 4 years’ relevant experience, with at least 2 years in a leadership/management role.
• Demonstrated success in business development, sales, and revenue growth.
• Strong negotiation, relationship management, and stakeholder engagement skills.
• Proven ability to lead teams and manage branch/operational performance.

Core Competencies 

• Strong commercial acumen and target orientation.
• Leadership, coaching, and performance management.
• Customer-centric mindset and problem-solving ability.
• Planning, reporting, and decision-making skills.