Custom Installer

Custom Installer

Summary:  

The Custom Installer is responsible for delivery and successful installation of furniture and other customer merchandise in customer’s homes or to BrandsMart USA locations, unsupervised, accurately, without causing damage to customer homes or merchandise.  This is a full time, hourly position requiring proper licensing to drive and experience in installing and setting up electronic, home security, sound systems and related products.  Except in rare occasions the Installer is assisted by and oversees the work of a Helper.   

Duties and Responsibilities: 

Installer delivers and installs furniture to customers’ homes or BrandsMart USA locations.  

Installer delivers and installs electronics. 

Upsell customers additional products and services such as extended warranties. 

Attend all training sessions in order to maintain a high level of technical ability and knowledge. 

Drive delivery truck. 

Required Education, Experience, and Certifications:  

High school diploma preferred. 

Any combination of education and experience equivalent to graduation from high school or college.  

Combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements. 

Must have a valid, current Florida Drivers License. 

Prior customer service and electronic hook up experience is preferred but not required. 

Required Skills and Competencies: 

Ability to read English (or another language as may be required) sufficiently to read invoices, delivery and installation order, installation manuals, faxed requests and similar written materials. 

Basic English language writing skills for completion of repair orders, requests (intercompany and faxed requests), communications with customers, sales and other necessary correspondence as may be required. 

Fluency in spoken English (or another language as may be required) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses. 

Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required. 

Ability, with a helper, to grasp and lift or otherwise move goods weighing up to seventy-five pounds a distance of fifty feet including up or down one or more flights of stairs.   

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.