Loan Administrative Supervisor

Job Purpose

To oversee the branch’s loan administrative personnel daily operations and loan administration by leading, coaching and monitoring their activities to ensure regulatory compliance and adherence to ABA Bank’s Loan Policies.

Responsibilities

• Exercise direct supervision over loan administrative personnel to ensure smooth day-to-day operations;
• Monitor team’s activities such as designing their working schedules, assigned duties, responsibilities and performance review to maintain stable operations;
• Verify, follow up and prepare all legal documents submitted by lending team and District Operations Officers for further approval both from the branch and Head Office personnel in charge to make sure that those documents are valid and completed in accordance with Loan Policies;
• Ensure all loan documents are completed and compliant to checklist on a timely manner;
• Ensure team timely follow up the next settlement dates and expiry of loan to maintain good branch loan portfolio;
• Secure all clients’ loan request required and related documents in the vault (i.e. loan application, collateral, etc.) to keep customer credit related information confidential and serve as references for further disputes;
• Ensure all loan documents both hard and soft copies are well organized and secured;
• Identify clearly on the final approval of each loan application whether only at the branch level or resolution from Credit Committee as part of compliance to the Bank’s Loan policy;
• Check CBC to review individual customer personal credit report in order to identify whether their loan request is applicable for further approval or not;
• Process loan disbursement in accordance with loan disbursement time frame to keep customers satisfied with such fast and convenient customer service provided;
• Ensure team follow up with Monitoring personnel to any client’s expiration date of insurance to maintain the secured loan;
• Resolve team’s routine and complex issues to maintain their productivities and morale;
• Keep the team comply at all time with the Bank’ internal rules and regulations, policies and procedures, operational control, etc., to maintain the team with a high level of compliance and avoid any operational and financial risks;
• Act as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive work atmosphere towards “speak up culture”.

Qualifications

• Bachelor’s degree in finance and banking, accounting or any relevant field;
• Minimum two years of working experiences in banking and financial services industry with a strong track record in loan administration;
• Excellent knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management;
• Ability to use and communicate in both Khmer and English;
• Proficient Microsoft Office and Bank’s software;
• Excellent organizing, recording and filing skills;
• Good math skills and ability to spot numerical errors;
• Good team leadership, management, problem solving, negotiation and interpersonal skill;
• Strong dedication to accuracy and efficiency.