Payment Solutions Specialist

Job Purpose

To understand business and merchant needs, identify operational and payment challenges, and recommend the most suitable solutions across ABA PayWay, ABA BillZone, and ABA Business. The role will serve as a bridge between business requirements and ABA's digital solutions, supporting merchants from requirement discovery and solution scoping through coordination, implementation, and go-live support.

Responsibilities

Business Requirement Analysis & Solution Consulting

• Engage with merchants and internal teams to understand business models, payment journeys, operational challenges, and requirements.
• Translate business needs into suitable solutions across PayWay, BillZone, and ABA Business.
• Recommend individual products or combined solutions based on actual business use cases.

Solution Scoping & Documentation

• Prepare solution proposals, payment flows, business requirements, presentations, meeting summaries, and Jira tickets.
• Review merchant payment journeys and UX/UI to ensure alignment with the proposed solution.
• Maintain product documentation, guidelines, FAQs, and internal knowledge materials.

Cross-functional Coordination

• Coordinate with Sales, Product Owners, Integration, Merchant Support, Marketing, and other relevant teams.
• Facilitate smooth handover from business consultation to integration and implementation.
• Track merchant/project progress and follow up on outstanding requirements and actions.

Product & Merchant Enablement

• Develop strong working knowledge of PayWay, BillZone, and ABA Business products.
• Support product presentations, demonstrations, workshops, merchant training, and internal knowledge-sharing.
• Assist with product communication materials, tutorials, videos, and campaigns when required.

Continuous Improvement

• Identify recurring merchant needs, product gaps, and opportunities for process improvement.
• Share market and merchant feedback with Product Owners and relevant stakeholders.
• Use AI and digital productivity tools to improve research, analysis, documentation, and overall work efficiency.

Qualifications

• Bachelor's degree in Business Information Technology, Management Information Systems, IT, Business Administration, Finance, Banking, FinTech, or a related field.
• Fresh graduates with strong potential are welcome; 1-2 years of experience in business analysis, digital products, payments, banking, fintech, e-commerce, or technology is an advantage.
• Strong analytical and problem-solving skills, with the ability to understand a business problem and translate it into a practical solution.
• Good communication, presentation, and stakeholder-management skills.
• Strong English communication and business writing skills.
• Able to prepare professional presentations, business requirements, process flows, and documentation.
• Basic understanding of APIs, mobile/web applications, UX/UI, or system integration is an advantage; programming experience is not required.
• Fast learner who can develop knowledge across multiple products and explain technical concepts in simple business language.
• Strong ownership, attention to detail, teamwork, and ability to manage multiple merchant cases simultaneously.
• Comfortable using AI and digital productivity tools for research, analysis, documentation, presentations, and day-to-day work.