Country Service Manager

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role, you will have the opportunity to manage and run the local Service organization, implementing the Business Line M&M Service strategy and ensuring sustainable business growth. You will oversee service operations, performance, and delivery, taking responsibility for key financial targets, customer satisfaction, and operational excellence. Working closely with Sales, Engineering, Supply Chain Management, and Project Management teams, you will improve customer relationships, support service sales growth, and promote continuous improvement. You will also demonstrate your leadership skills by developing and motivating teams, ensuring high standards of health, safety, and integrity, while maintaining an effective and efficient service organization.

The work model for the role is: #hybrid #hybrid-Li

This role contributes to the Business Line M&M Service organization in Almaty, Kazakhstan. It reports to the Local Business Line Manager, with key stakeholders including Global Business Line M&M and local Sales, Engineering, SCM, Project Management, and Service Operations teams.

Key Responsibilities:

• Implementing the Business Line M&M Service strategy locally and supporting sustainable service business growth in line with global business objectives
• Managing, coordinating and supervising Service teams and disciplines to ensure efficient operations, optimal workload allocation and high customer satisfaction
• Managing financial and operational performance, ensuring delivery of agreed Revenue, EBIT, OCF and NWC targets while maintaining balanced Service Cost Centres
• Supporting Service Sales activities by working closely with the Sales team to meet Order Revenue targets, increase customer reach and develop service business opportunities
• Overseeing service delivery and operational performance, ensuring compliance with agreed quality standards and consistent customer satisfaction
• Managing Operations & Maintenance customer relationships, including handling claims, complaints and customer enquiries while ensuring effective cost management and long-term customer retention
• Continuously enhancing existing service products and offerings, contributing to new service development, and engaging in global service development efforts
• Ensuring effective collaboration with Sales, Engineering, Supply Chain Management, Project Management and other Service Business Lines to deliver integrated customer solutions
• Promoting a positive health, safety and integrity culture across the Service organization in cooperation with the local HSE Manager
• Leading and developing Service teams by ensuring appropriate staffing, skills and knowledge, while motivating employees and supporting their professional growth

You will join the Business Line M&M Service organization in Almaty, Kazakhstan, working closely with local and global teams to support service growth, operational excellence, and customer satisfaction through effective cross-functional collaboration.

Qualifications:

• You have 10+ years of experience in automation or electrical industries, particularly in sales, service operations, maintenance or engineering services
• You have deep knowledge of Kazakhstan’s industrial markets, business environment, and customer landscape
• You have demonstrated experience leading field service or Operations & Maintenance teams, with full P&L accountability spanning Revenue, EBIT, and OCF
• You possess experience with ERP, CRM and Field Service systems (SAP), as well as budgeting, forecasting and cost center management
• You have solid knowledge of industrial electrical or automation systems, service contracts and customer relationship management
• You have knowledge of Health, Safety and Environment (HSE) requirements and compliance
• You show effective leadership, support team growth, think strategically, and manage change well
• You communicate well and bring effective stakeholder engagement, problem-solving, and cross-functional collaboration abilities
• Degree in Engineering (Electrical, Mechanical, Automation or a related field)
• You are comfortable communicating in English and Russian; knowledge of Kazakh would be an asset

What's in it for you?

We give you the freedom to take initiative, question assumptions, and lead with assurance. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together.

Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.