SAP MM/PP/WM Consultant

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

ROLES & RESPONSIBILITIES

Core Responsibilities

Responsible to design, implement and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer’s expectations.

• Ensures hands-on involvement in operations within the service area, responsible to create effort, time, and cost estimates for demand requests (projects, solutions, deployments, and handover to operational vendor), and ensures that the service reaches its targets with the increase in performance year after year. Manages the business/customer/consumer expectations for the service in scope. Serves as the escalation point in case of a severe problem in the service and works with the service line to get the service back on track.
• Attends all regular internal and external review meetings to ensure service is properly managed. Determines, prioritizes, and plans the implementation of service improvements for better service management. Accountable for creating and managing Service Level Agreements (SLA) and Operational Level Agreements (OLA) in order to increase transparency between the service provider and the Service Owner, and to provide feedback about the service’s performance, availability, capacity, etc.
• Ensures work in the delivery department is compliant with corporate IS, any other applicable ABB regulations (internal and external) and guidelines, and especially ABB IS guidelines and directives that deals with IS service delivery.
• Manages multiple third-party global vendor contracts to assure high service quality and optimize the cost. Accountable for the Change Advisory Board (CAB), decides on the execution of changes in service(s) and application(s). Responsible to support all internal IS and cross-functional processes related to IS service delivery or IS service demand in the relevant service area of responsibility.
• Supports processes that foster service improvement. Responsible to implement the service delivery strategy and plan for assigned service(s). Sets the example for proactively building working relationships within the team, acts as an escalation point for staff, and ensures relationship challenges are addressed.

License to Operate / Core Values

• Ensures adherence to corporate IS policies and procedures, and to internal regulations and external legislation that fall within their own area of responsibility.
• Executes all actions in IS processes for assigned tasks, according to agreed RACI specification(s).
• Ensures that a framework of policies, standards, processes, and practices is in place to guide provision of IT services.
• Assures alignment of ABB IS strategy to core, business, and functional strategies.

Collaboration / Leadership

• Manages in their area of responsibility through sub-managers, small teams, and/or senior individuals and determines and delegates management responsibilities.
• Provides coaching and support, mentors, and influences senior individuals in consideration of their career opportunities and contribution to the organization.
• Ensures (with HR Manager support) their own area of responsibility is properly organized, staffed, skilled, and directed.
• Leads on formal processes such as compensation negotiations and disciplinary procedures. Manages many senior stakeholders to define solutions and ensure alignment and serves as the escalation point for issue resolution.
• Ensures that all stakeholders adhere to the strategic management approach and timetables through effective communication of information to achieve understanding and support. Manages a large number of stakeholders.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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