Field Clinical Engineer

JOB DESCRIPTION:

GLOBAL COMPANY OVERVIEW:

At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.

With global headquarters in Chicago, USA, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 114,000 colleagues are helping millions of people to live better and healthier, every day around the world. In South Korea, we’ve been helping people live fully for more than 30 years.

한국애보트 : 글로벌 헬스케어 기업 애보트의 한국 법인으로, 진단·의료기기·제약·당뇨 등 다양한 헬스케어 솔루션을 통해 한국 국민의 건강한 삶에 기여하고 있습니다. (사무실 위치 : 대치동)

애보트메디칼코리아 : 애보트의 심혈관·구조심장·전기생리 분야 의료기기를 담당하는 한국 법인으로, 혁신적인 의료 기술을 통해 환자의 삶의 질 향상에 기여합니다. (사무실 위치 : 역삼동)

애보트래피드진단 : 애보트의 신속진단 사업부로서 의료기기 및 체외 진단 시약을 생산하며 현장 진단 검사의 세계적인 리더 기업입니다. (사무실 위치 : 분당 정자동)

한국애보트진단 : COVID-19, 말라리아, 인플루엔자, HIV, 매독, 간염 등 다양한 감염 질환을 신속하고 정확하게 진단할 수 있는 체외진단 의료기기를 연구, 개발, 생산합니다. (사무실 위치 : 기흥)

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

PRIMARY FUNCTION / OBJECTIVE:

The Field Clinical Engineer (FCE) provides advanced technical expertise in biomedical engineering to support Abbott’s capital equipment at installed centers. The role involves ensuring seamless hardware connectivity, basic operation, and troubleshooting of capital equipment, meeting customer expectations. Additionally, the FCE collaborates as sales teams with physicians, and product managers to provide technical guidance, training, and field service support.

MAJOR RESPONSIBILITIES / ACCOUNTABILITY:

• Maintain up-to-date technical knowledge of Abbott’s electrophysiology (EP) therapies, technologies, and the local healthcare market.
• Provide technical support and assistance to sales teams and physicians for capital equipment across the national territory.
• Deliver revenue targets by providing technical expertise that enhances product adoption and customer satisfaction.
• Act as a liaison between product marketing and product management for product incident monitoring and reporting, following Abbott’s standard procedures.
• Support product development initiatives as requested.
• Analyze competitors’ devices and contribute insights to the marketing database.
• Promote Abbott’s EP product lines and support market penetration through technical guidance and professional engagement.
• Conduct product presentations and respond to technical inquiries at exhibitions and conferences.
• Provide training to field clinical engineers, distributors, and customers on Abbott products, applications, and reimbursement guidelines (if applicable).
• Develop and maintain knowledge of clinical sites in the assigned territory
• Perform field service and technical support for capital equipment as needed.

REQUIREMENT:

• Bachelor’s degree or above

PREFERRED QUALIFICATION:

• Minimum 3 years of mapping-related experience

• Proven track record in market penetration and business development support

• High competency in cath lab and operating room protocols and procedures

• Recognized as a leader or expert beyond assigned accounts

• Proficiency in Korean and English (written and spoken) required

• In-depth understanding of electrophysiology product portfolio, including capital equipment and related technologies

• Familiarity with product features, applications, and troubleshooting techniques

• Familiarity with quality management systems

• Understanding of customer complaint handling and reporting procedures

• Basic understanding of supply chain and inventory tracking for EP products

• Awareness of capital equipment status tracking and procedure data management

• Understanding of healthcare market dynamics, hospital procurement processes, and reimbursement systems

• Knowledge of medical device regulations and compliance with local and international standards

• Understanding of market dynamics

• Basic hardware and software troubleshooting for capital equipment

• IBHRE-CEPS certification preferred

• Ability to work with personnel at all levels

• Excellent communication skills

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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