Order Entry Clerk - Maternity Replacement

Abbott Laboratories • Medical Devices • Diagnostics • 9 hours ago

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Salary

≈ $20k – $38k per year (Estimated)

Location

In office (Rome)

Seniority

Junior · 2+ years exp

Employment

Full-Time

Overview

Company

Impact

Profile match

Abbott Laboratories

Abbott is an American healthcare company founded in 1888 by a Chicago physician who began making precise doses of alkaloid medicines for his own patients. It now operates four large businesses: diagnostics, including the point-of-care and molecular testing that scaled during the pandemic, medical devices spanning cardiac rhythm, structural heart, neuromodulation and continuous glucose monitoring, nutrition brands such as Similac and Ensure, and established pharmaceuticals sold mainly in emerging markets. The company is headquartered in North Chicago, Illinois, and separated its research-based drug business as AbbVie in 2013.

abbott.com • HQ: North Chicago, United States • Health & Medical Electronics • Diagnostics • Medical Devices • 5000+ employees • Est. 1888

JOB DESCRIPTION:

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
Build and maintain a solid understanding of the company’s products and services
Identify customer needs and clearly communicate relevant information to internal service and technical departments
Accurately record customer interactions using internal systems and data entry tools

What you bring

Technical Diploma or equivalent qualification (approximately 12 years of education)
At least 2 years of experience in a customer service or contact center environment
Confidence in handling customer interactions by phone and email
Ability to navigate computerized systems and learn new applications quickly
Strong communication skills, problem-solving mindset, and customer-focused attitude

Why join us

Be part of a collaborative and supportive team
Develop your skills in customer service and communication
Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.