Technical Support Specialist

Abbott • Bachelor's Degree • 1 day ago
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Location
Remote (likely United States)
Employment
Full-Time

First seen by Alion on Oct 18, 2026.

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Abbott

abb0tt.com

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

Technical Support Specialist Duties and Responsibilities

  • Help customers troubleshoot issues with their hardware

  • Transfer customers to another department or specialist when necessary

  • Order replacement products or components

  • Track customers helped in our support database

Technical Support Specialist Requirements and Qualifications

  • Bachelor's degree in IT or computer science preferred

  • Communication skills

  • High computer proficiency

  • Desktop support experience

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