Control Room Operator

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Financial Job Dimensions

Degree of supervision

General Supervision over asset protection activities

Level of Authority

General Authority over daily functional operation

Purpose of the Job

Ensure that allocated facilities fitted CCTV and FLIR are connected to CCR and functioning at least 90% - 95%.

Key Accountabilities: Description

• Ensure effective communication and accessibility to all sites connected to the Control Room.
• Ensure CCTV System connected to the Control Room are operational.
• Identifying and reporting of all fire alarms and motion detection raised by the CCTV system deployed at ALJ facilities connected to the system.

Key Accountabilities: Performance Indicators

92% efficiency

Major Activities

• Operate the CCTV and FLIR as per the guidelines and manual provided.
• Identify and report all fire alarms and motion detection raised by the CCTV system deployed at all locations connected to the system.
• Deal with all emergencies as per Company’s Emergency Policy and Procedures.
• Ensure effective communication to all sites connected to the control room.
• Check security associate’s attendance punctuality and ensure that all sites are manned and record any incident in OB.
• Inform the security in charge on duty immediately if any security guard is not relieved or of any post that is not occupied.
• Inform concerned manager of any incidents at ALJ premises in the area for which he is responsible for.
• Record all activities with all required details in case of emergencies in order to creatin a comprehensive report regarding the incident.
• Assure are all gates locked and ensuring the keys are safely kept and maintained.
• Monitor the CCTV/FLIR System and report any abnormalities to the security senior supervisor.
• Responsible for the healthy check on each shift to ensure the system operational In case of any faulty in order to report to CCR.
• Ensure that all the security dogs are deployed on time and record any inconsistency at applicable sites.
• Monitor all contractors and visitors on CCTV and report any inconsistency.
• Handover the shift to incoming duty operator and notify him about all incidents occurred (if any) and other activities during his shift. Such handover should be formally recorded.
• Responsible of maintaining the control room's equipment, which includes CCTV, NVRs, and is accountable to report for any faults that might occur for quick actions.
• Manage access the Control Room Authorization and ensure that any guests and visitors should apply for an access permit prior to the visit.

Job Context

• The job requires advanced knowledge in operating/monitoring CCTV /FLIR system as per the guidelines and manual.
• The job has direct impact over managing security associate’s attendance punctuality and ensure that all sites are equipped and full of security capacity.

Framework, Boundaries & Decision Making Authority

The job holder has the authority to grant access of CCTV system to heads of departments as per instruction given by line mangers

Organizational / Functional Strategic Focus

The job has a crucial supporting role in ensuring effective communication to all sites connected to the control room.

Minimum Qualifications

High school or diploma or equivalent.

Minimum Experience

Minimum of one to three years in the same credentials level.

Job-Specific Skills

• Detail Oriented
• Stress management
• Interpersonal skills
• Analytical Skill
• Teamwork
• Organizational skills
• Communication skills, both written and verbal
• Data processing skills

Languages

Arabic and English speaker.

Special Certifications / Membership

Competencies

Ensures Accountability (Individual Contributor)

Plans & Aligns (Individual Contributor)

Focuses on the customer (Individual Contributor)

Learns Through Reflection (Individual Contributor)

Fosters Collaboration (Individual Contributor)

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.