Global HR Services Manager
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 30, 2026.
Join Aberdeen's Human Resources function as the Global HR Services Manager. In this role, you will lead the day-to-day delivery of high-quality HR services across multiple locations and regions. You will be accountable for team capability, service quality, and operational performance, ensuring HR policies and processes are delivered consistently. This permanent Manager-level role is based in Edinburgh, UK, and follows Aberdeen’s blended working approach. You will have the opportunity to invest in your future by leading a global team, shaping practical service improvements, and turning emerging technology into responsible HR solutions.
Missions
- Lead the day-to-day delivery of high-quality HR services across multiple locations and regions, ensuring HR policies and processes are delivered consistently and with appropriate controls.
- Oversee performance against SLAs and KPIs, using management information and operational insight to identify trends, priorities, risks and improvement opportunities.
- Lead, coach and develop Global HR Services Advisers, setting clear expectations and using skills and quality insights to build capability, confidence, accountability and career development.
Profil recherché
- Experience leading and developing HR operations or shared services teams across locations or in a virtual environment- Sound operational judgement, with the confidence to prioritise activity, manage escalations and make effective day-to-day decisions
- Experience establishing or operating quality assurance approaches and using findings to improve people capability, process quality and service delivery
- Experience using a cloud HR platform such as Workday
- Strong stakeholder communication and collaboration skills, alongside confidence using AI, HR technology and digital tools to improve service delivery
- Strong people leadership and coaching capability, with evidence of building confidence, capability and accountability through regular feedback and development
- An analytical, service-focused approach, using KPIs, SLAs, quality findings and root cause analysis to deliver practical improvements and lead operational change