Arena Operations Manager

A facilities Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

Compensation:

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Hours: Monday to Friday and some weekend. Flexibility is required

Location: Crypto Arena, Los Angeles, CA

Supervise the daily activities of operations team members.

Set priorities for the team to ensure completion of tasks.

Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.

Participate in monitoring and developing team member performance, including evaluations, training, and recognition.

Ensure work assignments and schedules meet department, facility, and contractual needs.

Respond to client inquiries, requests, and concerns.

Utilize company policies and guidelines to solve work problems.

Ensure department training programs and recertification programs are being conducted within appropriate timeframes.

Meet with clients to ensure needs and expectations are being met.

Implement and manage quality control monitoring and safety programs; maintain a safe work environment.

Achieve operational performance and functional service activities.

Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.

Monitor and maintain appropriate staffing levels and daily schedules.

Obtains updates of completed work from the various site trade groups for confirmation of work completions or to determine reason for inability of maintain the schedule. Manages tracking of open work requests and work packages that have been planned and are awaiting scheduling.

Performs other duties as assigned or requested.

1 - 3 of facilities management experience is preferred.

Bilingual (English and Spanish) preferred.

Ability to work night shift.

Ability to adjust work schedule as needed to support the operation.

Ability to effectively lead a staff of direct reports.

Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.

Basic understanding of computer programs, including Microsoft Office.

Ability to work in a fast-paced work environment.

Ability to resolve issues under tight timeframes and pressure.

Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

Excellent team building and planning skills.

Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.