Specialist Solution Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Specialist System Analyst

Grade: AVP

Business Area: Technology / Business Banking Technology - Recoveries

Reports To: Lead Solution Analyst / Engineering Manager / Lead Technology Partner

Role Purpose

The Specialist System Analyst is responsible for analysing business requirements and translating them into detailed system, integration, and technical specifications that enable effective technology delivery. The role acts as the bridge between business stakeholders, architects, developers, QA teams, and operational users to ensure solutions are feasible, scalable, and aligned to business needs.

The incumbent owns the analysis of system functionality, configurations, interfaces, and technical impacts and supports the teams through the execution and completion of the system design.

Key Responsibilities

Requirements Analysis & Documentation

• Analyse, and validate business and system requirements.
• Translate business requirements into detailed technical specifications and user stories.
• Document functional, non-functional, integration, and data requirements.
• Ensure requirements are testable, traceable, and aligned to business objectives.
• Facilitate requirement workshops and solution discussions.

System & Solution Design

• Analyse existing systems and identify solution options.
• Produce detailed system specifications and process flows.
• Define configuration and integration requirements.
• Collaborate with architects to ensure alignment with enterprise standards.
• Identify solution gaps and recommend remediation approaches.

Delivery Support

• Work closely with developers throughout the development lifecycle.
• Clarify requirements and resolve design issues.
• Participate in backlog refinement, sprint planning, and reviews.
• Support implementation planning and release readiness activities.
• Ensure delivered solutions meet agreed business outcomes.

Testing & Validation

• Define acceptance criteria and support test case development.
• Support SIT and User Acceptance Testing (UAT).
• Validate system functionality against requirements.
• Investigate defects and support root cause analysis.
• Ensure appropriate solution quality before deployment.

Production Support & Continuous Improvement

• Investigate production incidents and recurring system issues.
• Analyse root causes and recommend permanent fixes.
• Monitor solution performance and identify optimisation opportunities.
• Support change requests, enhancements, and system upgrades.
• Contribute to continuous improvement initiatives.

Minimum Qualifications

Essential

• Bachelor's Degree in: Information Systems Computer Science Engineering Technology Related discipline / Solution Design Qualifications

Preferred

• CBAP, CCBA or ECBA
• Agile or SAFe Certification
• TOGAF Foundation
• SQL or Data Analysis Certification

Experience

Essential

• 5 years experience in System Analysis, Solution Analysis
• 5 years experience in Software Development, preferrably Salesforce or nCino related
• Experience working within Agile and SAFe environments.
• Experience producing technical specifications.
• Experience working with developers and QA teams.
• Experience supporting UAT and production deployments.

Preferred

• Banking or Financial Services experience.
• Experience with: Credit Systems Collections & Recoveries Platforms Salesforce nCino API Integrations Data and Reporting Solutions

Technical Competencies

• System Analysis
• Solution Design
• Process Modelling
• Data Analysis
• API and Integration Analysis
• SQL and Data Querying
• Agile Delivery
• User Story Definition
• Root Cause Analysis
• Testing and Validation
• Stakeholder Management

Behavioural Competencies

• Problem Solving
• Analytical Thinking
• Attention to Detail
• Communication Skills
• Stakeholder Engagement
• Collaboration
• Adaptability
• Accountability
• Continuous Improvement Mindset

Key Deliverables

• Functional Specifications
• System Specifications
• User Stories and Acceptance Criteria
• Process Flows and Solution Diagrams
• Integration Specifications
• Requirements Traceability Matrix
• Testing Support Documentation
• Root Cause Analysis Reports
• Production Support Recommendations

Success Measures

• Requirements quality and completeness
• Reduction in delivery rework
• UAT success rate
• Production stability
• Stakeholder satisfaction
• Defect reduction
• Delivery predictability
• Solution adoption and value realization

Education

Bachelor's Degree: Information Technology