Service Coordinator
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Your responsibilities:
Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests
Coordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines
Maintain accurate records of service activities, including service requests, work orders, and client communications, to facilitate smooth workflow and accountability
Conduct follow-up calls or surveys to ensure customer satisfaction, address any concerns, and identify opportunities for improvement in service delivery
Provide administrative assistance to the service team, including data entry, report generation, and coordination of meetings or training sessions
Your background:
Bachelor’s degree in mechanical or naval
Internships or coursework related to customer service or project coordination is a plus
Good verbal and written communication skills (Italian and English language) are essential for interacting with customers and internal teams effectively
Strong organizational abilities to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines
Meticulous attention to detail to ensure accuracy in documentation and service scheduling.
Ability to quickly identify and address issues as they arise, demonstrating resourcefulness and critical thinking
Basic proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is desirable
Desired Skills:
A customer-centric approach with a commitment to providing exceptional service and building positive client relationships
Ability to work collaboratively with cross-functional teams, including service technicians, sales representatives, and administrative staff
Flexibility to adapt to changing priorities and unforeseen challenges in a fast-paced service environment
Strong time management skills to efficiently prioritize tasks and allocate resources according to service demands
Aptitude for resolving conflicts diplomatically and finding mutually beneficial solutions.
Eagerness to learn and develop new skills, staying updated on industry trends and best practices in service coordination
Work environment:
This is permanent full-time vacancy according to the NCBA Industria metalmeccanica ed installazioni di impianti. The work environment for a Service Coordinator typically involves a combination of office-based tasks and interactions with customers and service teams. It may require occasional travel to customer sites or attendance at service-related events. The atmosphere is dynamic with a focus on delivering high-quality service while maintaining professionalism and customer satisfaction.
Your benefits:
Employee assistance Program
Welfare benefit
Life insurance policy
Ticket/Restaurant
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
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