Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This position requires a strong commitment to maintaining high-quality service by effectively communicating with clients and internal teams. The role focuses on identifying client issues with precision and developing well-informed solutions that ensure the smooth operation of world-class systems. The practitioner dedicates time to understanding client needs and system behaviors, facilitating seamless interactions and continuous system reliability throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of technical solutions with business requirements.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Monitor system performance and proactively identify areas for improvement to prevent potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Experience in database performance tuning and optimization.
- Strong knowledge of backup and recovery techniques for database systems.
- Ability to manage database security and user access controls effectively.
- Familiarity with database patching and upgrade processes.
- Skilled in troubleshooting and resolving complex database issues.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
- This position is based at our KDC1A - SEZ location.
- A 15 years full time education is required.
15 years full time educationAbout Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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