Business Process Architect

Project Role : Business Process Architect

Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.

Must have skills : ServiceNow Software Asset Management

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Job Title: Senior Analyst - ServiceNow Software Asset Management (SAM)

Role Summary: Responsible for managing software assets, licenses, compliance, and optimization activities using ServiceNow SAM Pro. Works with IT, Procurement, Finance, and vendors to ensure accurate software inventory, license compliance, and cost optimization.

Key Responsibilities:

Administer and support ServiceNow SAM Pro.

Manage software inventory, entitlements, contracts, and license positions.

Perform software reconciliation and compliance analysis.

Identify license optimization and cost-saving opportunities.

Monitor software usage and reclaim unused licenses.

Generate SAM dashboards, reports, and audit readiness metrics.

Coordinate with vendors, procurement, and asset teams.

Support software audits and remediation activities.

Maintain software asset lifecycle from procurement to retirement.

Required Skills:

ServiceNow SAM Professional (SAM Pro)

Software Licensing & Compliance

Software Discovery & Normalization

Asset Management Processes

Reporting & Analytics

Excel and Data Analysis

Stakeholder Management

Experience:

5-8 years IT experience.

2-4 years hands-on ServiceNow SAM experience.

SAM Pro and CIS-SAM certification preferred.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.