Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Unified Communication and Collaboration Implementation

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Ensures reliability, availability, and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.

Roles & Responsibilities:

-Maintain high availability proactive health checks & incident support

-Operate Exchange Online, Hybrid, Teams, Teams Rooms & OneDrive

-Configure monitoring, tune alerts, build dashboards, reduce alert fatigue

-PowerShell, Power Automate, Graph API - eliminate toil & streamline ops

-ITIL processes, runbooks, CAB participation & disaster recovery support

-Cross-functional teamwork incident comms, mentoring & post-incident reviews

Professional & Technical Skills:

Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive

Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO

PowerShell, Power Automate, Power BI, Graph API, Dashboards

Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols

SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience

ITIL v4 - Incident, Problem, Change & Knowledge Management

Additional Information:

QUALIFICATIONS

8-12+ years in Messaging & Collaboration / M365 operations

Hands-on with Exchange Online, Teams & M365 services

Hybrid Microsoft environments & identity services

Strong PowerShell scripting & enterprise support experience

Bachelor's in CS, IT, Engineering, or related field

PREFERRED CERTIFICATIONS

M365 Enterprise Administrator Expert

Messaging Administrator Associate

Azure Admin Associate, Identity & Access Admin Associate

Power Platform certifications, ITIL Foundation v4

AIOps & Microsoft 365 Copilot for assisted operations

Predictive monitoring & self-healing automation

Teams Premium & intelligent meeting experiences

Cloud-native observability

Digital Employee Experience (DEX) & XLA-driven ops

KEY KPIs

Service availability, SLO achievement, MTTD & MTTR

Incident recurrence reduction & automation hours saved

Alert accuracy, change success rate, toil reduction

CSAT / Experience Level Agreements (XLAs)

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.