Customer Contact Comms Specialist - Voice
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 31, 2026. Accenture scores A on the Alion truth index.
Designation: Customer Contact Comms Specialist
Qualifications: Any Graduation
Years of Experience: 7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA s.
- Candidate who is good in email and chat process who is good in typing is what is preferred here
- Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
- Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for?
- Primary skill - Customer Communications - P5
Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems.
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
- The person would require understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor.
- May interact with peers and or management levels at a client and or within Accenture.
- Guidance would be provided when determining methods and procedures on new assignments.
- Decisions made by you will often impact the team in which they reside.
- Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.