DE033299-Order to Cash Ops Sr Manager

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POSITION TITLE: Order to Cash Ops Sr Manager

WORK SETUP: Return to Office

OVERALL PURPOSE:

To fulfill the demand for a career level 6 requirement for the Order-to-Cash tower with strong Collections Skills.

RESPONSIBILITIES:

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.
• Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and escalate to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• At least 12 years relevant work experience in OTC; 10 years supervisory experience #LI-PH

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