Infra Tech Support Practitioner
Roles & Responsibilities:
Provide service Desk voice support to clients in Japanese, accurately defining client issues and designing resolutions based on deep product knowledge.
Utilize exceptional communication skills to keep our world-class systems running.
Act as the ongoing interface between the client and the system or application.
Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner.
Collaborate with cross-functional teams to identify and resolve complex technical issues.
Professional & Technical Skills:
Required Skill: Expertise in service Desk voice support.
Additional Must to Have Skill: Fluency in Japanese.
Strong understanding of IT Operations and technical support processes.
Experience with incident management and problem resolution.
Excellent communication and interpersonal skills.
Additional Information:
The candidate should have 1 year of experience in Service Desk Voice Support.
the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field.
Professional & Technical Skills:
Required Skill: Expertise in service Desk voice support.
Additional Must to Have Skill: Fluency in Japanese.
Strong understanding of IT Operations and technical support processes.
Experience with incident management and problem resolution.
Excellent communication and interpersonal skills.
Additional Information:
The candidate should have 1 year of experience in Service Desk Voice Support.
the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.