Inside Sales Sr Analyst
Designation: Inside Sales Sr Analyst
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales.
The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.
- Bachelors Degree
- Four (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.
- Two (2) plus years in a customer service-oriented role required.
- Broad knowledge and experience in Sales and Marketing processes and systems.
- Experience with Sales and Marketing technology such as Salesforce, etc.
- Or equivalent combination of education and or experience
What are we looking for?
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data.
- Excellent communication skills, including issue tracking, triaging and crisis management.
- Ability to efficiently manage multiple customer projects simultaneously.
- Ability to communicate with internal and external customers and all levels of management.
- Understands how to communicate difficult, sensitive information tactfully.
Roles and Responsibilities:
- Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.
- Onboarding and Training: Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.
- Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.
- Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
- Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.
• Act as an extension of the customer, being a proactive advocate within Client and the customer to accomplish defined objectives.Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.