Learning Operations - SAP Instructor-Led Training
Location- Mumbai
Must have skills- Strong understanding of process automation, workflow management, and operational reporting.
Good to have skills- stakeholder management, Financial operations
Role Overview
The Learning Operations Specialist for SAP ILT is accountable for ensuring seamless execution of learning operations for SAP Instructor-led training programs. The role entails managing end-to-end learning administration, process optimization, and learner support to maintain operational efficiency and data integrity. This position plays a pivotal role in sustaining compliance, enhancing learner experience, and supporting cross-functional collaboration between HR, IT, Finance, and other internal and external teams.
Key Responsibilities
Administer registration and enrollment workflows to ensure accurate learner participation records.
Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates.
Maintain accurate customer, contract, and CRM records.
Prepare and submit client invoices as per agreed terms and documents.
Track pending payments and follow up with internal teams or clients when needed.
Update data, analyze information, and prepare reports and dashboards.
Support regular reporting and documentation for smooth finance and operations.
Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
Support process improvement initiatives leveraging learner feedback and operational analytics.
Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
Participate in governance forums, operational reviews, and continuous improvement discussions.
Key Performance Indicators (KPIs)
Accuracy and timeliness of learner registration and data validation.
SLA adherence for issue resolution and learner support requests.
Quality and compliance of operational reporting and audit outcomes.
Learner satisfaction scores and feedback response trends.
Degree of process automation and efficiency improvements implemented.
Qualifications and Experience
Bachelor’s / Master’s degree in HR, Business Administration, or related discipline.
Strong understanding of process automation, workflow management, and operational reporting.
Excellent communication, stakeholder management, and analytical skills.
Competencies
Operational Excellence and Process Discipline
Problem Solving and Analytical Thinking
Stakeholder Collaboration
Systems Orientation and Digital Agility
Continuous Improvement Mindset
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.