Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.
Roles & Responsibilities:
-High availability monitoring proactive health checks & incident support
-Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management
-Monitor compliance/patching drift, tune alerts, build health dashboards
-PowerShell, Graph API, proactive remediations - eliminate toil
ITIL processes, runbooks, CAB participation & DR/BC support
-Cross-team engagement incident comms, mentoring & post-incident reviews
Professional & Technical Skills:
Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management
Endpoint Analytics, Windows Update for Business, Patch & Software Deployment
Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA
PowerShell scripting, Graph API, , Automation Frameworks
Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication
ITIL v4 - Incident, Problem, Change & Knowledge Management
Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
QUALIFICATIONS
8-12+ years in Endpoint Management / Digital Workplace ops
Hands-on with Intune, SCCM/MECM & Windows endpoint management
Enterprise-scale physical & Windows 365 Cloud PC environments
Strong PowerShell scripting & automation skills
Bachelor's in CS, IT, Engineering, or related field
PREFERRED CERTIFICATIONS
MS Endpoint Administrator Associate
Azure Administrator Associate
Identity & Access Administrator Associate
Security, Compliance & Identity Fundamentals, ITIL v4
INNOVATION FOCUS
Windows 365 Cloud PC & Intune Suite enhancements
AIOps & Microsoft Security Copilot for endpoint ops
Proactive remediations, Windows Autopatch & self-healing
Cloud-native endpoint mgmt
Digital Employee Experience (DEX) & XLA-driven operations
KEY KPIs
Platform availability, device & patch compliance rates
SLO achievement, MTTD & MTTR
Automation hours saved, alert accuracy & toil reduction
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.