Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Network Infrastructures, VNOC-Data

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Responsible for design, deployment, monitoring, and optimization of enterprise WAN, LAN, and WLAN environments using SD-WAN (Juniper SSR/SRX) and Juniper Mist AI platform, ensuring high availability, performance, and user experience.

Roles & Responsibilities:

1. SD-WAN (WAN Domain)

Design, deploy, and manage SD-WAN solutions across branch and data center environments

Configure application-aware routing, traffic steering, and failover policies

Monitor WAN edge health, tunnels, and application performance using telemetry and analytics

Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity

Support integration with SASE platforms (Prisma, Zscaler, Secure Edge)

2. Juniper MIST (AIOps & Campus)

Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights

Perform AI-driven proactive troubleshooting and root cause analysis (RCA)

Analyze anomalies (Wi-Fi, LAN, WAN) and resolve issues before user impact

Optimize user experience using SLE metrics (latency, throughput, roaming, client health)

Implement configuration changes, RF optimization, and performance tuning

3. Network Operations (VNOC/NOC)

Perform 24 7 monitoring, alert validation, and incident management

Execute proactive issue identification using trends and telemetry

Validate service restoration and maintain SLA/KPI compliance

Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes

Maintain incident documentation, RCA, and continuous improvement initiatives

4. Implementation & Projects

Lead or support network deployment, upgrades, and migration projects

Configure devices: Juniper SRX, SSR, EX switches, Mist APs

Perform integration testing, change execution, and rollout planning

Develop LLD, HLD, SOPs, and topology documentation

5. Automation & Optimization

Leverage Mist APIs / automation tools for operational efficiency

Use AI insights to reduce MTTR / MTTI and incident volumes

Identify opportunities for automation and self-healing networks

6. Stakeholder & Communication

Coordinate with clients, vendors, and internal teams

Provide technical updates, reports, and service health dashboards

Support audits, compliance, and governance processes

Professional & Technical Skills:

Behavioral Skills

Strong problem-solving and analytical skills

Ability to work in high-pressure NOC/VNOC environments

Effective communication and stakeholder management

Fast learner with adaptability to new technologies

Technical Skills

Strong knowledge of:

o Routing protocols: BGP, OSPF

o Networking fundamentals: TCP/IP, VLAN, QoS

o SD-WAN architecture and deployment

Hands-on with:

o Juniper Mist AI (Wireless/Wired/WAN Assurance)

o Juniper SRX / SSR / EX / AP platforms

Experience in:

o Network troubleshooting & diagnostics tools

o Monitoring & analytics (telemetry-based operations)

Additional Information:

Experience & Qualification

4-10+ years in Network Engineering (WAN/LAN/WLAN)

Experience in SD-WAN (Juniper & Cisco)

Certifications (Preferred)

Juniper MIST (JNCIA-Mist / JNCIS-Mist)

Juniper Routing & Switching (JNCIA/JNCIS)

SD-WAN / CCNP / SASE certifications

Key Outcomes / KPIs

Improved user experience (SLE-driven operations)

Reduced MTTR / incident volume

High network availability & SLA compliance

Increased automation and proactive operations maturity

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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