Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing application releases, ensuring system stability, and adapting features to align with organizational needs. The engineer works with various tools and platforms to maintain compatibility and optimize performance, collaborating with stakeholders to deliver reliable and efficient solutions within a dynamic environment.

Roles & Responsibilities:

- Expected to perform independently and become a subject matter expert.

- Required active participation and contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to gather requirements and implement application enhancements.

- Monitor application performance and troubleshoot issues to maintain optimal system functionality.

- Document configuration changes and maintain knowledge base articles for future reference.

- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow.

- Experience in configuring and customizing ServiceNow modules to meet business needs.

- Strong understanding of APIs and integration techniques within ServiceNow environments.

- Ability to utilize low-code platforms and standard tools for application development and maintenance.

- Familiarity with release management processes and ensuring system stability during updates.

- Skilled in troubleshooting and resolving technical issues to maintain application performance.

Additional Information:

- The candidate should have minimum 3 years of experience in ServiceNow.

- This position is based at our M2B - STPI location.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.