Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing application features, overseeing release processes, and maintaining system stability. The engineer works closely with various teams to ensure solutions are aligned with organizational goals while preserving system compatibility and optimal performance. Daily activities also include utilizing standard tools, application programming interfaces, and low-code platforms to customize and enhance application functionality in a dynamic environment.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to gather requirements and implement application enhancements.

- Monitor application performance and troubleshoot issues to ensure continuous availability.

- Document configuration changes and maintain detailed records of system modifications.

- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).

- Strong understanding of IT service management processes and workflows.

- Experience with configuring and customizing SaaS applications using APIs and low-code platforms.

- Ability to analyze system performance metrics and implement improvements.

- Familiarity with release management and change control procedures.

- Excellent problem-solving skills and attention to detail in application support.

Additional Information:

- The candidate should have minimum 2 years of experience in ServiceNow IT Operations Management (ITOM).

- This position is based at our PDC3C - SEZ location.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.