Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

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Why Choose Us?

Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.

Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.

Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.

Innovation at the Core: At the Global Network, innovation isn't just a buzzword-it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.

We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.

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Role Overview

Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.

Key Responsibilities

• Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.

• Design and document functional and technical specifications, including user stories and visual diagrams.

• Manage integrations, and ensure alignment with customer business objectives.

• Collaborate with Project Managers or independently manage project scoping, planning, and execution.

• Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.

• Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.

Required Qualifications

• Bachelor’s Degree completed

• Availability to travel may be required.

• 2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments.

• Strong consultative skills with the ability to explain technical concepts to diverse audiences.

• Excellent communication, organizational, and problem-solving skills.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

Oportunidad Laboral Equitativa

Todas las decisiones del empleador deben tomarse sin tomar en cuenta la edad, raza, creencias, color, religión, sexo, nacionalidad de origen, discapacidades, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía u otra base protegida por la federación, estado, o leyes locales.

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