SW/App/Cloud Tech Support Specialist
Key Responsibilities:-
Competent on up to 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)
Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM
In-depth knowledge of publisher contracts and use rights.
Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions)
Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade.
Understanding discovery Fundamentals:
i) Overview of ServiceNow Discovery for software applications.
ii) Discovery model normalization.
Experienced on drafting Software Asset Management policies & Procedures.
Technical Experience:-
Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP)
Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports
Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required
Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager)
Professional Attributes:-
Excellent communication skills
Expert knowledge in MS Office applications (Excel & PowerPoint)
Ability to work in a team environment.
Must have Skills: Software licensing & Software Asset Management Tools
Good to Have Skills: Analytical and Communication Skills
Candidate should be flexible on doing shifts and coming to office.
Educational Qualification:-
15 years of full-time education
Certification:-
Certified Software Asset Manager (CSAM)
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.