Technical Support Analyst

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Device Testing & Validation: Assist with review of new AR devices to ensure functionality and quality and to develop initial user documentation.

• Identify and document any hardware or software issues.

• Collaborate with engineering teams to resolve issues and improve device performance.

• Device Preparation & Support: Prepare AR devices for various programs, including user research studies, data collection, demos and events.

• Install software, configure settings, and ensure devices are ready for use.

• Provide on-site support during events/demos and assist users with device setup and operation.

• User Support & Troubleshooting: Provide prompt and effective technical support to users of AR prototype hardware.

• Troubleshoot hardware and software issues, diagnose problems, and guide users to solutions.

• Respond to user inquiries via email or in person.

• Escalate complex issues to senior technical staff as needed

• Documentation & Knowledge Management: Develop and maintain comprehensive user support documentation for all AR prototypes.

• Create knowledge base articles, FAQs, and troubleshooting guides.

• Ensure documentation is accurate, up-to-date, and easily accessible to users.

• Develop scripts for device setup, diagnostics, and troubleshooting.

• Script Development: Automate tasks to improve efficiency and reduce manual effort.

• Contribute to the development of tools and resources for the technical support team.

• Hardware Issue Management: Triage hardware bugs, conduct fault analysis, and identify root causes.

• Manage the RMA (Return Merchandise Authorization) process for defective devices.

• Collaborate with logistics and engineering teams to ensure timely resolution of hardware issues.

This role is 100% onsite in San Jose, CA

Basic Qualifications:

• Minimum 1 year of work experience

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.

• High School Diploma / GED

Preferred Qualifications:

• Experience with scripting languages e.g., Python, Bash .

• Knowledge of networking concepts and troubleshooting techniques.

• Familiarity with mobile device management MDM solutions.

• Experience working in a research and development environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 08/02/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

California $30.13 to $40.13

Cleveland $30.13 to $40.13

Colorado $30.13 to $40.13

District of Columbia $30.13 to $40.13

Illinois $30.13 to $40.13

Maine $30.13 to $40.13

Maryland $30.13 to $40.13

Massachusetts $30.13 to $40.13

Minnesota $30.13 to $40.13

New York $30.13 to $40.13

New Jersey $30.13 to $40.13

Virginia $30.13 to $40.13

Washington $30.13 to $40.13

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.